Travellers say
Annie makes it easy
Reviews left by the people who have been here, straight from Google.
“If I could give Baggage Help 10 stars, I would. Everything from payment to pickup and delivery was incredibly easy.”
“Super convenient and reasonably priced. Delivery right to airport door was great.”
“Extremely helpful and amazing service! Not only they took care our bag during our short leave out of Chicago, but also they delivered it on time outside of the office hours. They're…”
“We spoke to a lady called Annie, as our luggage arrived at Chicago airport 24 hours after we did. As we had specific travel plans we were unable to be in Chicago the next day. Annie sorted…”
“Excellent service! Awesome communication. Our bags were safe and she was right on time to pick up our bags. Thank you!”
“The service was fantastically good. I recommend it to everyone. The drop off and collection was very smooth”
“Earlier, I had an issue with my luggage and couldn't find a place to store it. I contacted them at 8 PM, and they told me I could still drop it off—even though it was already 8 PM! They…”
“Honestly after seeing the 5 star reviews, I decided to give it a try and Annie was phenomenal. I had some issues accessing and paying through their website but I gave her a call and she…”
“Annie was so helpful and an actual lifesaver! I had a flight delay by 9 hours and didn’t have time to take my luggage to my hotel before I had to make it to a concert - I called and was…”
“Excelente servicio, puntualidad y amabilidad! Tus maletas estarán seguras y tú podrás disfrutar de la ciudad sin preocupaciones”
“Incredible service! We were stuck.... had all our bags with us and didn't know what to do. The airport doesn't have storage space, and hotels were to expensive. Annie was amazing. She…”
“Excelente servicio con Baggage Help. Necesitábamos que nos cuidaran nuestro equipaje por unas horas y Baggage Help fueron por nuestro equipaje al aeropuerto para que pudiéramos pasar el…”
“Excellent service, especially from Annie, I would 100% go back and use it again”
“Annie was so easy to contact and work with, prompt with pick up and delivery and she’s soooo nice! This service was a dream and really helped me make the most of my one day so I could…”
“On time, in full! Thanks baggage Help for your excellent work!”
“Happy to find this airport baggage storage. Easy to communicate and reliable serice.”
“Perfect, comfortable and absolutely reliable Service! Very happy!”
“Excellent service. Annie is great to work with, very professional and accommodating. The ratings are very much real. Highly recommended.”
“Baggage Help was a god send! Annie was very helpful and made our trip to the airport so convienent! Picked up our bags from the hotel and dropped off at the airport when we wanted them…”
“Great service! Needed to store my luggage overnight in Chicago, and everything was easy and smooth. Felt safe leaving my bags there.”
“This is a wonderful service the woman who runs it is great very easy to work with and trust worthy. Everything went as promised. For walk-ins their place is in an office building on the…”
“Very kind, trustworthy service! We had no problem getting our bags to the driver. We will definitely do it again! It was nice to get off the plane and instantly start enjoying the city…”
“We arrived on a Sunday around 11am. Although it didn’t specify this was after hours you just have to call them and they will come let you in the door. For $14 they held a small bag and…”
“Excellent Service & experience! It is the first time I use this kind of baggage storage and I had a lot of doubts, which Anne answered very efficently, she gave us the best óptions as we…”
“Great experience / Annie Ibiang was super helpful and made the entire process very easy and simple. She went out of the way to help! 5 stars for Baggage help and 100 stars for Annie.”
“El mejor Locker de Chicago, a 10 minutos del Aeropuerto, muy económico y Annie nos trató de cine, nos recogió y nos acercó con nuestras maletas al aeropuerto, 100% recomendable.”
“Todo comodidades para guardar las maletas y acercarte al aeropuerto. Y encima Annie te alegra el día con su sonrisa.”
“Estamos muy contentos porque el servicio fue excelente y Annie fue muy amable, atenta y acogedora. Lo recomiendo totalmente!”
“Lady was super friendly, this was so convenient, and they offer both pickup and delivery to the terminal for an extra fee. Insane value imo”
“It was an amazing experience. It was easy to get in touch and arrange for baggage collection and delivery.”
“Annie at Baggage Help is the best! I've used her service twice now and it's been a lifesaver. So helpful, friendly, flawless. Highly recommend!”
“If I could give more than 5 stars, I would! Annie and Derek were absolute delights, and they made a huge international move so much easier. Very responsive when booking, arrived early, and…”
“Used this service after a long international flight. They picked up my luggage quickly and delivered it safely to my hotel. Smooth and easy process!”
“Excellent service! She was professional and supportive with my baggage and even shared a layover guide that helped me explore Chicago during my short stop. That extra touch made my travel…”
“My goodness what a life saver! Kept us from having to drag our bags all over the city. Miss Annie is a treasure. Service was perfect, on time, and very affordable.”
“Annie was such a lovely and nice person, offering help and accommodating all my requests without any single hesitation. I will definitely use her service again when I get another chance…”
“Great service! Very responsive and reliable staff. I had a long layover (12hr) in Chicago that I thought I would have to spend guarding my luggage at the airport but after finding…”
“This system worked really well, we flew out to Nashville from Chicago on Wednesday but had to leave the bags a day earlier due to departuretime on Wednesday, all the staff were very…”
“We had a long layover in Chicago and did not want to carry our backpacks in the city so we found Baggage Help and it was a game changer for our short amount of time in city! Annie was so…”
“We were walk-ins and had no problem at all leaving our bags at the office. The real bonus was being able to spend our last day in Chicago free from heavy luggage, with our bags then…”
“I don't know I can say enough good things about this business. Annie was incredibly helpful and friendly. She answered the phone or her email immediately everytime I needed her. She did…”
“I wanted to explore a little bit of Chicago while on a layover, so I used Baggage Help via the Bounce app to safely store my bags. I had a great experience! They even offered to pick up my…”
“I would give 10 stars if it were possible”
“Annie was absolutely wonderful! I called because I’m flying into O’Hare very early and wanted to figure out how to enjoy my day without dragging my luggage all over Chicago. She was so…”
“From beginning to end I found BaggageHelp beyond helpful. The night I was trying to book, Annie helped me complete my reservation. I met her at O’Hare airport when she picked up my bags to…”
“Amazing service. Strongly recommended!”
“Will definitely use again. The service was incredibly easy — perfect for our 2 suitcases and 2 day bags. We took an Uber from our accommodation to drop everything off, then hopped on the…”
“Let me preface this review by saying that if I could give Baggage Help 10 stars, I would. I forgot an Untagged carry-on bag at the terminal and was having a terrible time working through…”
“Annie's service was wonderful”
“I had a unique situation where I needed to store my luggage in Chicago for a day so I could head straight to business meetings after a vacation. Since I was arriving very early in the…”
“Superior service, and Annie is an absolute gem! Friendly and extremely helpful. WhatsApp communication from Annie is quick & on-point. Your bags get tagged to ensure the correct bags are…”
“A last minute google search at 11pm the night before our international flight lead me to find baggage help, I sent a what’s app message not expecting a reply and was pleased surprised to…”
“I really recommend it!”
“Excellent service!”
“Great service”
5 ★ 188 reviews · Google
Reserve your storage or pickup
Tell us when you land and when you leave. Walk-ins are welcome during service hours, and after-hours is by appointment with an hour's notice.