Before you book
What travellers ask us
The things people ring up to ask, answered here so you do not have to.
General
How can I get in touch?
The quickest way is to message us right here, we usually reply fast.
What are your opening hours?
Our hours are on this page. Reach out anytime and we'll get back to you.
Where are you located?
You'll find us on the map, come say hi or message us with any questions.
Appointments
Can I just walk in without booking?
Yes, during service hours you can bring your bags straight to the office, no appointment needed.
What if I land very early or need to drop off after hours?
Call us at least an hour ahead and we will meet you at the door, any day, any time.
Can you pick my bags up from the airport or my hotel?
Yes, we collect from O'Hare or your hotel and tag every bag before it moves.
Will my bags be delivered back to the terminal when I fly out?
Yes, tell us your flight time and we will have your bags at the terminal when you need them.
How do I know my bags will not get mixed up?
Every bag gets its own numbered tag when we take it, so what goes out matches what came in.
About
Do you only speak English?
We have helped travellers arriving from Spanish, Japanese and English-speaking flights, and we will work with you either way.
Visit us
What happened to the traveller who arrived and found nobody at the office?
Our walk-in hours are posted at the door, and anything outside them needs a call ahead so we can meet you, we are tightening this up so it never happens again.
Is there parking if I drive over?
Yes, there is free parking on site, with accessible parking and a step-free entrance.
Is the office wheelchair accessible?
Yes, the entrance, toilet and seating are all wheelchair accessible.